Ron Petersen, Associate Director at Verizon Wireline Network Operations (WNO), leads the Business Transformation team responsible for improving Fios profitability, and enhancing the customer and employee experience. Ron leads a team of Sr. Managers and external consultants focused on process improvement, volume reduction, and digital engagement. In his 25+ years with Verizon, Ron has led teams Field Operations - voice and data Installation & Maintenance, Center Operations - Ethernet Maintenance, Capacity Management, and Staff Support where Ron earned his Lean Six Sigma Black Belt certification.