When you talk to communications stakeholders with firsthand experience with damage investigation, claims recovery, and field operations they all realize that recovering part of all the actual repair costs in only a fraction of the true costs. When you look at all the hard costs along with the soft costs, I have been told that only 40-50% is recovered, even when the contractor or locator are 100% at fault. Keep in mind that many times it is not either the locator or the contractor's fault. The following is a quote from a seasoned Telecommunications professional who reviewed the list below for accuracy. "It does look like a comprehensive approach, and of course to truly do it justice, you would have to put this in book form. It is sad that things in the corporate world have gotten so busy, that no one could really get their head around the scope and effect of a damage. To merely provide this list without description should be enough to make anyone sit up and pay attention. Equally so, even those of us that deal with this on a daily basis, although cognizant of the facts cannot consider all the ramifications when dealing with the damage. This would be where the corporate world should and needs to come into play. Just like the repair technician should be concentrating on restoral, and the investigator concentrating on determination of liability and building a solid case, the upper management should be aware of and considering all the mitigating factors listed, and the affect not just on the customer, but also on the Company as a whole."