As Director Network Technology, Engineering and Operation, Francis Alueta is responsible for new technology introduction and Tier 2/3 support of alftafiber’s and Hawaiian Telcom’s state of the art Core, Edge, Access, Voice & Video networks Prior to his current position, Mr. Alueta served as Director – Network Reliability, responsible for the day-to-day operations of Hawaiian Telcom’s 24/7 state-of-the-art Network Operations Center, Hawaiian Telcom TV head end operations, 911 operations, Tier 2/3 technical support and capacity planning and engineering, driving customer satisfaction and network performance. Mr. Alueta also manages the team that serves as the primary Network Operations Center for the Southeast Asia – United States (SEA-US) trans-Pacific undersea fiber cable system that provides the fastest direct access between the U.S., the Philippines and Indonesia. A nearly 30-year industry veteran, Mr. Alueta previously served as Director – Global Network Engineering and Operations for Verizon in New Jersey. He began his career in Outside Plant Engineering at GTE Hawaiian Tel in 1990. Mr. Alueta earned a Bachelor of Science degree in Electrical Engineering from the University of Hawaiʻi at Mānoa and a Masters in Telecommunication Management from the Stevens Institute of Technology.