Ken Koffman served as the Senior Vice President and CTO at TIA. In retirement, he continues to support TIA’s QuEST Forum Community. In that role, he co-chaired the creation and continued updates of SCS 9001 - the first comprehensive Supply Chain Security standard for the ICT Industry. Ken is a customer-focused results-oriented executive with an excellent technical background and over 35 years of ICT management experience. As the Quality Officer of multiple international tier I telecom vendors, Ken oversaw the creation and optimization of all corporate key processes and the measurement system that drives continual improvement and maximizes customer satisfaction. Ken has also had several diverse management responsibilities at Siemens and Bell Labs, covering all aspects of complex product development and support – from systems architecture to 7×24 Service. He oversaw strategic planning, balanced score card design, and QMS implementation, while serving industry associations as an SME and committee leader. Ken holds a master’s degree in Computer Science and Electrical Engineering from UC-Berkeley, is a TL 9000 supervisor master trainer, a QuEST Forum Fellow, and was honored with QuEST Forum’s prestigious Legends Award.