Full Name
Kristina Harrison
Job Title
Executive Vice President, Operations
Company
brightspeed
Speaker Bio
Kristy Harrison is the executive vice president of operations responsible for ensuring Brightspeed’s operations team leverages state-of-the-art technology to deliver on the company’s promise to provide best-in-class customer service and a faster, more reliable network across the company’s 20-state footprint.
Kristy brings more than three decades of telecommunications industry experience to her role at Brightspeed. She began her career in telecom at Lumen Technologies (previously CenturyLink and Embarq) after transitioning from her service in the U.S. Air Force to civilian life. While at Lumen, she grew her career into various leadership roles from managing special service operations including call centers where she overhauled the communication structure yielding improved employee engagement scores and morale to senior director in engineering and construction where she managed more than 100 project managers responsible for up to 10,000 fiber orders per month. During her tenure at Lumen, she reduced service delivery times by 66%, increased customer satisfaction scores and implemented process improvements to better engage employees.
When she joined Brightspeed she helped support business operations leading cross-functional teams to streamline workflows, drive cost savings, implement automation and drive the development of operational dashboards to add transparency and accountability for key KPIs. Most recently, Kristy served as vice president of sales operations, enablement and fulfillment for Brightspeed where she led the end-to-end sales performance infrastructure across all consumer sales channels, ensuring operational excellence from lead generation through fulfillment.
Kristy earned her Bachelor or Arts in Business Administration and her Master of Business Administration from Ottawa University in Overland Park, Kansas. She went on to earn a certificate in Project Management from George Washington University and an executive certificate in AI: Implications for Business Strategy from MIT, Sloan School of Management. She is a member of the Gardner (Kansas) Rotary Club, a member of the American Legion and an active volunteer with the Boys and Girls Club of Greater Kansas City.
Kristy brings more than three decades of telecommunications industry experience to her role at Brightspeed. She began her career in telecom at Lumen Technologies (previously CenturyLink and Embarq) after transitioning from her service in the U.S. Air Force to civilian life. While at Lumen, she grew her career into various leadership roles from managing special service operations including call centers where she overhauled the communication structure yielding improved employee engagement scores and morale to senior director in engineering and construction where she managed more than 100 project managers responsible for up to 10,000 fiber orders per month. During her tenure at Lumen, she reduced service delivery times by 66%, increased customer satisfaction scores and implemented process improvements to better engage employees.
When she joined Brightspeed she helped support business operations leading cross-functional teams to streamline workflows, drive cost savings, implement automation and drive the development of operational dashboards to add transparency and accountability for key KPIs. Most recently, Kristy served as vice president of sales operations, enablement and fulfillment for Brightspeed where she led the end-to-end sales performance infrastructure across all consumer sales channels, ensuring operational excellence from lead generation through fulfillment.
Kristy earned her Bachelor or Arts in Business Administration and her Master of Business Administration from Ottawa University in Overland Park, Kansas. She went on to earn a certificate in Project Management from George Washington University and an executive certificate in AI: Implications for Business Strategy from MIT, Sloan School of Management. She is a member of the Gardner (Kansas) Rotary Club, a member of the American Legion and an active volunteer with the Boys and Girls Club of Greater Kansas City.
Speaking At
