Michael Hamilton is Director, Operations – Fiber Business Unit at C Spire, where he leads operational strategy and execution across fiber, residential services, MDU operations, field services, and operational support. With more than 25 years of telecommunications experience, he has built a career around transforming complex operations, improving customer experience, and delivering measurable business results. Michael has led major initiatives focused on field service modernization, service quality, workforce optimization, fiber deployment, MDU transformation, process automation, and cost reduction. His leadership approach combines operational discipline with a strong focus on technology, data, and continuous improvement to create scalable and sustainable solutions. He is particularly focused on the future of broadband operations, including the evolution of FTTH, OSS/BSS platforms, AI-enabled decision making, field workforce technology, Wi-Fi performance, and the growing importance of frictionless customer experiences. Michael brings a practical executive perspective to industry discussions, balancing innovation with execution and ensuring that new technologies and strategies translate into meaningful outcomes for customers, employees, and the business.