Michael Hamilton is the Director of Operations for the Fiber Business Unit at C Spire, bringing over 25 years of experience in telecommunications operations across fiber and hybrid networks. He leads large-scale service delivery and network operations, supporting residential, MDU, and small business customers.

Throughout his career, Michael has focused on developing high-performing operations by building strong teams, establishing clear processes, and leveraging data to drive decision-making. He has led operational transformations including FTTH deployments, workforce optimization, and organizational redesigns that improve efficiency and elevate customer experience.

He is known for a strategic, data-driven approach that improves key metrics such as MTTR, first-time-right performance, and NPS, while reducing churn and accelerating time to revenue. Michael is passionate about developing frontline leaders and creating a culture where disciplined execution and accountability turn strategy into measurable results.